FAQs | The Alexa in Corpus Christi, TX

Where Comfort and Convenience Take Center Stage

You have questions, and we have answers. Take a look at our most frequently-asked-questions below. Don’t see what you are looking for? Reach out to us to learn more and get the answers you need!

Can I pay my rent online? Can I pay my rent online?: Absolutely! Just click on the Resident portal link located in the navigation bar at the top; you will find a payment link once you have logged in.
Is the community gated? Is the community gated?: While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Does the property have onsite security? Does the property have onsite security?: Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
Is there covered parking or garage parking? Is there covered parking or garage parking?: Yes, our community offers private garage parking.
Do the units have laundry hookups? Do the units have laundry hookups?: Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
Do you offer short-term leases? Do you offer short-term leases?: We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Is there a pool? Is there a pool?: Our community features an infinity swimming pool that overlooks the ocean.
What breeds of dogs do you allow? What breeds of dogs do you allow?: We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Other than dogs what animals do you allow? Other than dogs what animals do you allow?: Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
I have more questions, who do I call? I have more questions, who do I call?: Our leasing agents are available 7 days a week during normal office hours and would love to hear from you. Please feel free to call us at 361-356-6987 or email us at infoalexa@nemanagement.net.
How do I see an apartment? How do I see an apartment?: We love this question and have several ways for you to do this! Simply submit our schedule a tour form or you can call us to set up a time. We also accept walk-ins!
What time can I pick up keys on move-in day? What time can I pick up keys on move-in day?: Keys can be picked up on move in day at 10:00 am at the leasing office. Please bring a valid photo ID and any required move-in paperwork.
What is the security deposit amount, and when is it returned? What is the security deposit amount, and when is it returned?: The security deposit is $300 for a one bedroom, $400 or a two bedroom, and it is returned within30 days after move-out, pending any deductions for damages or outstanding balances.
Are utilities included with rent? Are utilities included with rent?: No, utilities included are not included in rent. Residents are responsible for electricity and water billing.
What electric providers are available? What electric providers are available?: Residents can choose from electric providers at powertochoose.org.
Is internet/cable provided by the community? Is internet/cable provided by the community?: Yes, a Life Syle Service fee of $140.00 is due monthly for cable and high speed internet through Spectrum. This is a mandatory fee.
What internet and cable providers service the community? What internet and cable providers service the community?: The available provider is Spectrum Cable and Internet.
Where is guest parking located? Where is guest parking located?: Guest parking is available at the front office. Permits and registration are not required for guests.
What is the process for submitting a maintenance request? What is the process for submitting a maintenance request?: Maintenance requests can be submitted through the online portal, phone, or office visit. Emergency maintenance can be reached at 361.356.6987.
What are the pool hours? What are the pool hours?: The pool is open from Monday 5:00 pm to 10:00 pm, Tuesday through Sunday 10:00 am to 10:00 pm. Pool rules must be followed at all times.
What are the fitness center hours? What are the fitness center hours?: The fitness center is open 24/7..
What pets are allowed, and are there breed restrictions? What pets are allowed, and are there breed restrictions?: The community allows all breeds.
What are the pet fees? What are the pet fees?: Pet fees include a $400 non-refundable pet fee, and $20 monthly pet rent per pet.
What days does valet trash come? What days does valet trash come?: Valet trash pickup is 7 days a week. Trash must be placed out by 6:00 pm to 8:00 pm. Trash pick up starts promptly at 8:00 pm.
Where are the trash bins located on site? Where are the trash bins located on site?: Trash bins are located int he parking lot between buildings one an two.
Are there quiet hours in the community? Are there quiet hours in the community?: Quiet hours are enforced from 10:00 PM – 6:00 AM.
What is the standard lease term offered? What is the standard lease term offered?: The standard lease term is 12 months.
Do you offer month-to-month lease options? Do you offer month-to-month lease options?: Yes. Minimum of 3 months with a $500 per month fee..
How do I get an assigned parking spot? How do I get an assigned parking spot?: Assigned parking spots are not available.
Are garages available? Are garages available?: No, garages are not available.
How much are carports/garages? How much are carports/garages?: Carports cost [$XX/month], and garages cost [$XX/month]. We do not have carports or garages.
Does the community have package lockers? Does the community have package lockers?: Yes, package lockers are available at the mail room, located next to the leasing office.
Do I have to register with package locker services prior to moving in? Do I have to register with package locker services prior to moving in?: [Yes/No], residents must register [online or at the leasing office].
Does the office hold packages for residents? Does the office hold packages for residents?: No, packages are held in the package locker system.
What amenities are available to be reserved? What amenities are available to be reserved?: Residents can reserve the clubhouse and rooftop.
What are the reservation fees for amenities? What are the reservation fees for amenities?: Reservation fees range from $0. A $150 cleaning fee is charged if amenity is not cleaned after use.
Can I reserve the clubhouse? Can I reserve the clubhouse?: Yes, the clubhouse can be reserved for $0. A $150 cleaning fee is charged is amenity is not cleaned after use.
How many guests can I have in the amenity areas? How many guests can I have in the amenity areas?: The maximum number of guests per resident is 10.
When does towing get enforced? When does towing get enforced?: Towing is enforced for handicap parking, fire lanes, blocking entrances, unoperable vehicles, vehicles that leak oil or hazardous chemicals and expired state registration stickers.
What towing company is used? What towing company is used?: The towing company is Third Coast Tow, reachable at 361.334.5940.
Are water bills allocated to residents? Are water bills allocated to residents?: Yes water bills are individually metered.
Does your community offer recycling? Does your community offer recycling?: No, we do not offer recycling bins.
What are the fees for lost/broken access remotes/keys? What are the fees for lost/broken access remotes/keys?: Fees for lost or broken mailbox keys are $25.00 per item. (We do not have remotes, fobs or door keys. We have the electronic Latch Door system)
What stores can I pay my rent at with the payment voucher? What stores can I pay my rent at with the payment voucher?: Residents can pay rent at CVS and Walmart.
How do I register my work vehicle in addition to my personal vehicle? How do I register my work vehicle in addition to my personal vehicle?: You can register your work and personal vehicle in the office or on the resident portal at no charge.
Can I do a contactless move-in? Can I do a contactless move-in?: Yes, contactless move-in is available by online payment and electronic lease signature..
Are there any specific delivery times I should be aware of? Are there any specific delivery times I should be aware of?: No, deliveries are 24 hours a day. The resident must send the delivery driver a one time Latch code to the mailroom after hours.
Is there a courtesy officer onsite to handle noise complaints? Is there a courtesy officer onsite to handle noise complaints?: Yes, a courtesy officer is available by calling 361.356.6987, option 4.
Is there 24/7 surveillance in the community? Is there 24/7 surveillance in the community?: Yes, clubhouse, gym, rooftop, mailroom, office entrance and entrance of elevators.
Are there cameras in the parking lot areas? Are there cameras in the parking lot areas?: Yes, at elevator entrances only..
Can we add security cameras to our front/back doors? Can we add security cameras to our front/back doors?: Yes.
Does your community offer gas or electric connections? Does your community offer gas or electric connections?: Electric are available.
Can my guest receive packages? Can my guest receive packages?: No, guests cannot receive packages at the leasing office.
Do I need to notify the office when I have guests? Do I need to notify the office when I have guests?: Yes, guests staying longer than 2 days must be registered.
Are there any restrictions on the number of guests? Are there any restrictions on the number of guests?: No restrictions.
Can I transfer because I have a pest control issue? Can I transfer because I have a pest control issue?: [Yes/No], transfers for pest control issues are evaluated on a case-by-case basis.
What days do pest control vendors come? What days do pest control vendors come?: Pest control is scheduled on the first and third Wednesday of the month.
Can additional services be requested? Can additional services be requested?: No.
Do I need a specific size bag for valet trash? Do I need a specific size bag for valet trash?: Yes, our valet trash service requires specific bag sizes. Please check with management for the approved bag type.
Does valet vendor offer recycling? Does valet vendor offer recycling?: No, our valet vendor does not offer recycling services.
What are the requirements for recycling that the valet vendor has? What are the requirements for recycling that the valet vendor has?: We do not offer recycling.
How many trash bags will valet services collect? How many trash bags will valet services collect?: The valet service collects any number of bags that fit in the provided container.
Can I opt out of valet trash? Can I opt out of valet trash?: Valet trash service is mandatory for all residents and included in your fees. Opt-out options may vary.
How often are resident events held? How often are resident events held?: Resident events are held weely and we encourage all residents to participate.
Can I bring my friend or family member to a resident event? Can I bring my friend or family member to a resident event?: Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.
Are fire extinguishers provided in each apartment? Are fire extinguishers provided in each apartment?: No, fire extinguishers are provided in the hallway for safety.
Are there specific evacuation routes for my apartment? Are there specific evacuation routes for my apartment?: Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.
Can additional access remotes or keys be requested? Can additional access remotes or keys be requested?: No, we do not offer remotes. You can request an additonal mailbox key for a fee of $25.00.
Do I have to change out my own battery remote? Do I have to change out my own battery remote?: We do not offer remotes.
Can I change my entry code? Can I change my entry code?: Yes, entry codes can be changed upon request. Contact the office for assistance.
Can I rekey my apartment? Can I rekey my apartment?: No, entrance is through the Latch Door electronic system. Codes can be changed. Fees may apply.
Is there a limit to how many guests I can have? Is there a limit to how many guests I can have?: Guest limits vary based on community policies. Please refer to the lease agreement for details.
How many days can my guests stay? How many days can my guests stay?: Guests can stay up to 2 days before requiring management approval.
Where can my guests park? Where can my guests park?: Guests can park in designated visitor parking area, infront of the office.
How do I register my guest’s vehicle? How do I register my guest’s vehicle?: Guests do not register thier vehicles.
Do I need to renew my guest parking pass? Do I need to renew my guest parking pass?: Guests do not have parking passes.
Can my guest park in my carport? Can my guest park in my carport?: We do not have carports.
How do I get additional guest parking permits? How do I get additional guest parking permits?: We do not offer guest parking permits.
Are there any restrictions on guest parking duration? Are there any restrictions on guest parking duration?: Guest parking duration may be subject to community policies. Check with the office for details.
If provided by the community, can I opt out and use a different service provider? If provided by the community, can I opt out and use a different service provider?: You can no opt-out for different services.
Are there any internet or cable installation fees? Are there any internet or cable installation fees?: Installation fees for internet or cable depend on the provider. Contact your service provider for details.
Is the mail area under video surveillance? Is the mail area under video surveillance?: Yes, the mail area is monitored via video surveillance for added security.
Do you have handicap apartments available? Do you have handicap apartments available?: Yes, handicap-accessible apartments are available. Contact the office for availability.
Does the community offer private yards or green spaces? Does the community offer private yards or green spaces?: No, our community does not offers private yards/green spaces for select units.
Does the community manage lawn services for private lawns? Does the community manage lawn services for private lawns?: We do not offer private lawns.
Are sprinkler services provided in areas of private yards? Are sprinkler services provided in areas of private yards?: We do not offer private lawns.
Can I add in ground lanterns to my private yard? Can I add in ground lanterns to my private yard?: We do not offer private lawns.
Is there a community garden or green space available? Is there a community garden or green space available?: Yes, a community garden/green space is available for resident use.
Are there any walking or jogging trails nearby? Are there any walking or jogging trails nearby?: Yes, there are walking and jogging trails nearby.
Are there any designated smoking areas on the property? Are there any designated smoking areas on the property?: No, we are a smoke free property.
Are there any planned community improvements or renovations? Are there any planned community improvements or renovations?: No.
Are there any preferred local businesses or discounts for residents? Are there any preferred local businesses or discounts for residents?: No.
Are there any ride-sharing or public transportation options nearby? Are there any ride-sharing or public transportation options nearby?: Yes, public transportation but no ride-sharing.
Are there any community social media groups or forums? Are there any community social media groups or forums?: Yes, residents can join our online community groups for updates and discussions.
Are there any car washing or detailing services available on-site? Are there any car washing or detailing services available on-site?: No.
Are there any electric vehicle charging stations? Are there any electric vehicle charging stations?: No.
Are there any bicycle storage or repair facilities? Are there any bicycle storage or repair facilities?: No.
Are there any community programs or classes offered? Are there any community programs or classes offered?: No.
Are there any on-site storage units available? Are there any on-site storage units available?: Yes, on-site storage units are available for residents.
What school district are we in? What school district are we in?: We are in the Corpus Christi Independent School District.
Are there any nearby parks or recreational areas? Are there any nearby parks or recreational areas?: Yes, there are parks and recreational areas nearby.
Are there any local farmers markets or grocery delivery services? Are there any local farmers markets or grocery delivery services?: Yes, farmers' markets and grocery delivery services are available.
Are there any nearby hospitals or urgent care facilities? Are there any nearby hospitals or urgent care facilities?: Yes, nearby hospitals and urgent care facilities are accessible.
What local resturants deliver to the community? What local resturants deliver to the community?: Popular local restaurants that deliver include Landry's, Water Street Oyster Bar, Ole Steakhouse, Town and Country, Schlotskys and more.
What are the dimensions of the windows in my apartment? What are the dimensions of the windows in my apartment?: Window dimensions vary by floor plan. Contact the office for details.
What type of flooring is installed in the apartments? What type of flooring is installed in the apartments?: Apartments feature faux wook vinyl throughout and carpet in the bedrooms.
What are the appliance brands and models provided? What are the appliance brands and models provided?: Appliance are stainless steel Whirlpool. Models vary by unit. Contact management for details.
Are there ceiling fans installed in the apartments? Are there ceiling fans installed in the apartments?: Yes, ceiling fans are installed in each unit.
What is the height of the ceilings in the apartments? What is the height of the ceilings in the apartments?: Ceiling heights range from 9 feet.
Are the apartments pre-wired for certain services? Are the apartments pre-wired for certain services?: Yes, apartments are pre-wired for cable and inernet.
Are there any energy-saving features in the apartments? Are there any energy-saving features in the apartments?: No.
Can I paint the walls or make other alterations to my apartment? Can I paint the walls or make other alterations to my apartment?: No.
What type of window coverings are provided? What type of window coverings are provided?: Standard window coverings include 2 inch faux wood blinds.
What is the soundproofing between apartments like? What is the soundproofing between apartments like?: Apartments feature [SOUNDPROOFING DETAILS] between units.
Are there storage closets or spaces within the apartment? Are there storage closets or spaces within the apartment?: Yes, storage closets/spaces are available in each unit.
What is the BTU rating of the HVAC system? What is the BTU rating of the HVAC system?: The HVAC system has a BTU rating of [BTU NUMBER].
Are there any accessibility features in the apartments? Are there any accessibility features in the apartments?: Yes, apartments feature accessibility options such as [FEATURES].
What is the process for renewing my lease? What is the process for renewing my lease?: Lease renewal processes can be completed online or in-person.
How can I update my contact information with the office? How can I update my contact information with the office?: Contact the office to update your contact information or you can update it on the resident portal.
What is the procedure for subletting my apartment? What is the procedure for subletting my apartment?: We do not offer subletting.
What is the policy for early lease termination? What is the policy for early lease termination?: Early lease termination policies is a 60 day and lease term fee equivalent to two months rent, due 5 days after notice is submitted.
How do I report a noise complaint after hours? How do I report a noise complaint after hours?: For noise complaints after hours, contact teh courtesy officer at 361.356.6987 option 4.
What is the process for reporting a lost or stolen item on the property? What is the process for reporting a lost or stolen item on the property?: Report lost/stolen items to the office or security personnel.
Are there any restrictions on holiday decorations? Are there any restrictions on holiday decorations?: Yes, holiday decoration policies are outlined in the community guidelines.
What is the policy regarding renter's insurance? What is the policy regarding renter's insurance?: Renter’s insurance is required. Minimum coverage details are available in the lease.
How can I provide feedback or suggestions to the management team? How can I provide feedback or suggestions to the management team?: Residents can submit feedback via our online portal or office.
What is the policy on installing satellite dishes or antennas? What is the policy on installing satellite dishes or antennas?: Satellite dish and antenna installations require approval.
What is the procedure for receiving large deliveries? What is the procedure for receiving large deliveries?: Large deliveries should be coordinated with the office.
Can I install a smart doorbell or other similar devices? Can I install a smart doorbell or other similar devices?: Smart doorbells and similar devices require management approval.
What is the policy on using grills or outdoor cooking equipment? What is the policy on using grills or outdoor cooking equipment?: Grill use is subject to community policies.
Are there any restrictions on storing items on balconies or patios? Are there any restrictions on storing items on balconies or patios?: Balcony/patio storage restrictions apply. Contact management for details.
What is the policy regarding the use of bicycles or scooters on the property? What is the policy regarding the use of bicycles or scooters on the property?: Bicycle/scooter use is permitted within community guidelines.
What is the policy on posting signs or notices on the property? What is the policy on posting signs or notices on the property?: Posting signs/notices requires management approval.
Does your community have an elevator for use? Does your community have an elevator for use?: Yes, elevators are available for resident use.